We are working and fulfilling all orders on time, but considering the current situation, shipping companies are preferring essential goods over non-essentials hence shipments to certain cities in US and Canada are taking longer than usual.
The processing time is upto 5 days in some cases and the shipping details are taking longer to track, some of our customers have reached out to us saying that they received their orders even though the tracking details were not updated after leaving the dispatch center, it is because even the shipping companies are understaffed.
We are working our hardest to make sure your orders reach you on time, please be patient with us through these tough times and allow 15 - 25 days for the order to reach you as we work to improve the logistics side and lower the shipping times.
Returns and refunds can only be offered to you once you receive the parcels because due to the current situation, we won't be able to call the shipments back to origin. However we have shipping insurance in place, if you don't receive an item within 60 days of placing an order we will refund you 100% of the amount.
We hope this clears all the doubts in your mind, we will be back to normal soon as we trust our healthcare workers and scientists working in the frontlines trying to fight the virus.
Have a great day!